1 reviews | Active since Jul 2014
Vodacom Double Billing
On my March statement there is a double charge for the 24 handset instalment. I phone the client service and the guy told me it is due to the fact I upgrade before my previous contract expires and he will put me through to the upgrade department. I was cut off before I could speak to them.<br> <br> This is totally unacceptable to me. I phoned in to ask when is my upgrade date and the lady told me I am due. She never told me I am going to pay for 2 handsets. You can listen to the recorded tapes. I would never upgrade then if she told me that. <br> <br> I renew my contract so there is nothing you lose in the process. <br> <br> Can you please look into this matter and sort it out and refund me with the extra handset you put on my bill and also sharpen up your consultants to give the correct information and I dont get a surprise when receiving my bill. <br> <br> I await your answer regarding this matter.<br>
As per our discussion, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Vodacom Consumer Website Team
As per our discussion, we have been in contact with you and provided feedback on your query.
Please accept our apology for any inconvenience caused.
Kind Regards
Vodacom Consumer Website Team
Nothing happen since then. Here is the latest. During Feb I phoned Vodacom to ask when can I update. They said I am due now. They never told met I am going to be billed for two handsets because it is only 22 months since my laste upgraade. Since then I am struggeling with them with many many emails
Upgrade/ invoice ***~N7WK 2016/07/07 19 KB . The lastest one they said it is refered to documents and I must correspodend with them now Ref
FW: EC-044W-2OIXHC Ref nr 1- ********** 0849 8:59 AM 18 KB .. They keep coming back and ask for the reference numer. I send it manuy times and later asked them to which reference nr they refer. Since then they keep reading my emails but ignore it further. I asked many times that they can listen to the recorded telephone conversation that I was never told I am going to be billed for 2 handsets. I am a clinet for almost 25 years and surey expect more custumar service like this. Please assist.
Nothing happen since then. Here is the latest. During Feb I phoned Vodacom to ask when can I update. They said I am due now. They never told met I am going to be billed for two handsets because it is only 22 months since my laste upgraade. Since then I am struggeling with them with many many emails
Upgrade/ invoice ***~N7WK 2016/07/07 19 KB . The lastest one they said it is refered to documents and I must correspodend with them now Ref
FW: EC-044W-2OIXHC Ref nr 1- ********** 0849 8:59 AM 18 KB .. They keep coming back and ask for the reference numer. I send it manuy times and later asked them to which reference nr they refer. Since then they keep reading my emails but ignore it further. I asked many times that they can listen to the recorded telephone conversation that I was never told I am going to be billed for 2 handsets. I am a clinet for almost 25 years and surey expect more custumar service like this. Please assist.