1 reviews | Active since Mar 2013
Vodacom Double Billing
<p>For the past 4 months I have been billed twice each month for my device. I have reported it to Vodacom and they told me that that I will be refunded for the double billing. 5 days later I called contacted the call centre again and they told me it is still at the billing department and they should have contacted me. Another 4 days have passed and and they still didn't contact me. Few days ago I received my latest bill and the device is double billed again. The next debit order will still include the double billed device. I'm concidering the move to Cell C for them to buy out my contract. The voice and data charges are a lot cheaper.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
