LP
Luan P

1 reviews | Active since Mar 2013

13 Jan 2017, 22:09

Vodacom Double Billing

<p>For the past 4 months I have been billed twice each month for my device. I have reported it to Vodacom and they told me that that I will be refunded for the double billing. 5 days later I called contacted the call centre again and they told me it is still at the billing department and they should have contacted me. Another 4 days have passed and and they still didn't contact me. Few days ago I received my latest bill and the device is double billed again. The next debit order will still include the double billed device. I'm concidering the move to Cell C for them to buy out my contract. The voice and data charges are a lot cheaper.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Jan 2017, 08:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,