TO
Tienie O
1 reviews | Active since May 2012
10 Dec 2023, 10:10
Vodacom double billed
Vodacom accounts are in shambles. They have double billed Fibre in December. November billed correct amount but period wrong "01-11-2023 - 01-11-2023". They correct it by giving credit for one day only and double charging for full month of November.
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Replies (2)
Vodacom's replyOfficial
11 Dec 2023, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2023, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2023, 12:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to SR***, records shows our Fibre Billing Team has assisted and provided the below Feeback.
Dear Client. We created a credit for the duplicate November charge. Once approved, it will reflect in the Vodacom account and reduce the balance. Kind regards, RJ, FTTH Billing.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to SR***, records shows our Fibre Billing Team has assisted and provided the below Feeback.
Dear Client. We created a credit for the duplicate November charge. Once approved, it will reflect in the Vodacom account and reduce the balance. Kind regards, RJ, FTTH Billing.
Regards,
Consumer Website Team
Vodacom's reply20 Dec 2023, 12:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to SR***, records shows our Fibre Billing Team has assisted and provided the below Feeback.
Dear Client. We created a credit for the duplicate November charge. Once approved, it will reflect in the Vodacom account and reduce the balance. Kind regards, RJ, FTTH Billing.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note with regards to SR***, records shows our Fibre Billing Team has assisted and provided the below Feeback.
Dear Client. We created a credit for the duplicate November charge. Once approved, it will reflect in the Vodacom account and reduce the balance. Kind regards, RJ, FTTH Billing.
Regards,
Consumer Website Team