ZN
Zanelie N
1 reviews | Active since Nov 2018
16 Nov 2018, 16:30
VODACOM DOUBLE BILL AND NO UPGRADE
I transferred my contract from my fathers name to my name. When I wanted to upgrade I was informed that I am on the lower income band and therefore I cannot upgrade. Then I received an invoice which said that I owe them R572.62. I then went to a vodacom store in order to find out why my account is this high as my original installment is only R214.00. I was informed that it is a transfer fee of R150.00.
My father was informed by Vodacom that the account is in arrears with one months installment however the debit order did go off. They are expecting me to pay that installment again an I was billed for premature cancellation because I cancelled my contract that originally ends end of November.
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Replies (2)
Vodacom's replyOfficial
16 Nov 2018, 17:21 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2018, 17:21
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Nov 2018, 18:43 Dear Zanelie
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2018, 18:43
Official
Dear Zanelie
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further
Vodacom Consumer Website Team