Vodacom don't want to activate my contract.

We app**** for an upgrade Vodacom on the 13th of July. I spoke to Elvina Ref ***. Somehow, they did not put the application through and we had to call them again. Eventually, it was finally done but when they deliver the package they did not use the address provided so the parcel was delayed. The parcel only arrived on the 2nd of August in the afternoon. We called Vodacom on the 3rd asking for activation and said it can only be activated next month because now it is already in the middle of the month. We have already canceled with the service provider we were using and now we are facing the insane prepaid data prices just because Vodacom is not doing what they are supposed to do. The phone number in question is ***.