CB
Carl B

1 reviews | Active since Jan 2018

13 Apr 2021, 14:30

VODACOM DON'T STOP YOUR SERVISE WHEN YOU REQUEST IT.

I had a Vodacom account for many years. Almost from beginning of the beginning when Cell networks started till around 2 years ago. At 1 time I had 3 contracts. 2 Year ago I cancelled my contract as I on pension and don't want month contracts. Went to a Vodacom shop to cancelled. They advice me to contact the online service. I did that and did the cancelation via phone. 3 Months later it was still going off my bank account. I stop the debit orders. My contract expired. However still gave them 2 months to stop this. But like they do normally they will not stop the debits (extra money for them). No after 2 years someone phoned me to advice me the contract that expired is still running and the demand the payment. The phone number is 2 years dormant with no usages on the number. The person how call had no idea what he was talking about and could not even supply me with details of the contract date expired. He could hardly speak properly and stumbled over his words. very unprofessional. Be very careful for VODACOM they like taking payment for no service

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2021, 21:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team