VODACOM DON'T RECOGNISE E-MAIL ADDRESS.

Vodacom do not recognize my gmail.com email address I have been trying to get them to change my debit order (my business) to another bank account and they refuse despite me sending them all the supporting documentation they could possibly require, letterheads, CK2, ID, letter from bank .........yet they say I must go into a branch to get them to change it. They don't recognize the gmail.com e-mail address. Major corporates like Telkom, Old Mutual, Outsurance, Momentum and others, have changed it , no problem, but not the mighty Vodacom. I must go out of my way and go stand in a Q at a Vodashop to get it changed. I have been with Vodacom for 15 years or more and THEY SEND MY STATEMENTS EVERY MONTH, TO THIS VERY E-MAIL ADDY THAT THEY "DONT RECOGNISE", EVERY MONTH !!!!.

By the way, this is the Customer Care department that I am dealing with.

Can someone at Dodocom please escalate this matter.....