Vodacom dont need money.7 days no service

Vodacom clearly dont need money. Im trying to add another line to my existing nr. Account very hold no returns ever.moved it over to my personal name no problem.app**** in store for another line declined.account not 3 months on my personal name.i can accept that.vodacom needs to do personal review.great.but what makes me made is... After applying 2 days later they tell the store need a bank statement and id to upload. Dam. K. Done. 2 days again.vodacom tells me i need to fill in a contract. Dam. K. Done.3days later vodacom tells me need a clearer id copy.. But i have a exciting nr. Call customer care vodacom. They tell me cant help.go to store... Now really all of this to add a line. U must be joking. Im a small client yes.but do believe i deserve some customer service. I do not blame the store as they follow vodacom procedures.