VODACOM DON'T LISTEN TO THEIR CUSTOMERS AND THE SOCIAL MEDIA TEAM DICTATES TO CUSTOMERS!!!

I changed my bank some time ago and since then, have battled with payment to my Vodacom account as my new bank does not have Vodacom as a beneficiary. I contacted Vodacom social media team and asked them to provide me with bank details where I can do an online payment, and instead of providing me with bank details, told me that I can pay my Vodacom account at a bank or a supermarket, which I don't want to do. In addition, they told me that I can pay my Vodacom account using the Vodacom app however, this does not give me proof of payment.

It seems like Vodacom don't want me to pay my account! Perhaps it is time to change to a new cellphone service provider. Oops, Vodacom haven't got the foggiest idea what customer service means!!! Now it seems like the social media team are think that they can dictate to customers how they should pay their accounts!!!