Vodacom don't know how to do relocations

On the 7th of August I completed a Application for Vodacom Fibre Service Relocation form, this was emailed to ***, Vodacom acknowledged my e-mail at 07-08-2019 14:45PM and issued me a SR number SR***. On the 28th of August I mailed *** at 11:10 to enquire if we are on track with my relocation request. What followed must be 10 calls, nobody seems to know where my query is. Saturday 7th September I messaged Vodacom on Facebook, someone phoned me and said that Vodacom requested for my ID, “I never received a request to submit my id, not via mail or via a telephone call” I sent it nevertheless to *** on the same day. After that, another couple of calls and still no one knows where my query is. To be honest I don’t think that Vodacom does have a relocation process, I think they cancel your existing line and give you a new sales order. PS: on the 30th of August I paid my monthly subscription, the 6th of September I received my statement for October. I am appalled and absolutely shocked by your level of service. It is beyond me that staff at Vodacom is procrastinating to do their job and that it is allowed by management.