1 reviews | Active since Apr 2016
Vodacom dont know anything about customer service
I contacted Vodacom on the 5th February 2016 in regards to a matter that I was very suspicious on an upgrade on a cell phone contract that is on my name and ID number that was taken out 2 years ago. I have asked them since 5th February to please send me proof of my signature on the contract and where I took this contract out as it is not a cell phone number I know. I have called every week or so, I have sent emails and I have proof that they are read. I have spoken to the people in the legal department and I have been advised on 2 occasions that the call has been closed. I am still waiting for a response. I have a service reference but this does not seem to mean anything.<br> I have been a Vodacom client for many years and pay a lot on my accounts, but I am seriously consider closing my contract with Vodacom and moving over to another service provider as I honestly think Vodacom does not feel anything for the \ everyday clients\" like me.<br> I have just spoken to contacted them again and have now again been told that my reference number does not exist... am i surprised ??????<br> "
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
On the 18th of April i received a "a consultant will make contact with you in due course to assist with your query", to date (5th July) i am still waiting for that to happen.
I have been phoning and phoning and have to explain the full story everytime and i am asked my contact number, then i am told please stay on the line while i find out, then they never come back to me. Surely they have my number and if i get cut off you would think that they are busy with the investigation and will call you back.
In the meantime i have Vodacom calling me to advise i am such a loyal customer and they would like to offer me other deals!
Could someone give me the contact details of the correct person that i need to speak to, because this is now absolutely unacceptable.
On the 18th of April i received a "a consultant will make contact with you in due course to assist with your query", to date (5th July) i am still waiting for that to happen.
I have been phoning and phoning and have to explain the full story everytime and i am asked my contact number, then i am told please stay on the line while i find out, then they never come back to me. Surely they have my number and if i get cut off you would think that they are busy with the investigation and will call you back.
In the meantime i have Vodacom calling me to advise i am such a loyal customer and they would like to offer me other deals!
Could someone give me the contact details of the correct person that i need to speak to, because this is now absolutely unacceptable.
From: Hempel, Michelle (M)
Sent: Friday, November 04, 2016 08:46
To: ********** 'Customer Relations'; CUSTOMER CARE DOCUMENTS ********** /> Subject: RE: FW: Vodacom Customer Care Reply - Authentication Response ***
Importance: High
It is now the 4th November, nearly a month ago that I received this email (in red below)…….. that so called “tomorrow| around 13h00pm” has come and gone and I am still waiting, why am I not surprised – VODACOM CUSTOMER SERVICE IS TRULY PATHETIC!!!!! IT IS NOW NINE MONTHS LATER AND MY ISSUES ARE STILL NOT RESOLVED!
From: ********** **********
Sent: Thursday, October 06, 2016 19:25
To: Hempel, Michelle (M)
Subject: RE: FW: Vodacom Customer Care Reply - Authentication Response ***
Dear Michelle Hempel
As per our telephonic conversation on today refers:
We have emailed the person handling your query.
We will contact you tomorrow around 13:00 PM with further feedback.
Regards,
Phindile Chiya
Customer Care
eService Team
********** **********
Sent: Friday, August 12, 2016 10:36
To: Hempel, Michelle (M)
Subject: Re: FW: Vodacom Customer Care Reply - Authentication Response ***
Dear Michelle,
Thank you for your email.
As per our telephonic conversation today on , authentication was successful and refer to:
I have escalated your query to Client Information Centre (CIC) Department for further assistance and investigation. I have also marked it as urgent. Once the investigation is done, feedback will be provided to you.
Please accept our sincere apology for any inconvenience caused and delayed respond.
Regards,
Wilhelmina Gaffley
Customer Care
eService Team
From: Hempel, Michelle (M)
Sent: Friday, November 04, 2016 08:46
To: ********** 'Customer Relations'; CUSTOMER CARE DOCUMENTS ********** /> Subject: RE: FW: Vodacom Customer Care Reply - Authentication Response ***
Importance: High
It is now the 4th November, nearly a month ago that I received this email (in red below)…….. that so called “tomorrow| around 13h00pm” has come and gone and I am still waiting, why am I not surprised – VODACOM CUSTOMER SERVICE IS TRULY PATHETIC!!!!! IT IS NOW NINE MONTHS LATER AND MY ISSUES ARE STILL NOT RESOLVED!
From: ********** **********
Sent: Thursday, October 06, 2016 19:25
To: Hempel, Michelle (M)
Subject: RE: FW: Vodacom Customer Care Reply - Authentication Response ***
Dear Michelle Hempel
As per our telephonic conversation on today refers:
We have emailed the person handling your query.
We will contact you tomorrow around 13:00 PM with further feedback.
Regards,
Phindile Chiya
Customer Care
eService Team
********** **********
Sent: Friday, August 12, 2016 10:36
To: Hempel, Michelle (M)
Subject: Re: FW: Vodacom Customer Care Reply - Authentication Response ***
Dear Michelle,
Thank you for your email.
As per our telephonic conversation today on , authentication was successful and refer to:
I have escalated your query to Client Information Centre (CIC) Department for further assistance and investigation. I have also marked it as urgent. Once the investigation is done, feedback will be provided to you.
Please accept our sincere apology for any inconvenience caused and delayed respond.
Regards,
Wilhelmina Gaffley
Customer Care
eService Team