Vodacom don't have the ability to rectify your account ( See emails )

To someone that might be concerned

Once again with failed a attempt to have the problem with my account sorted out with phone call after phone call after phone,

and the system saying they see I have attempted to contact vodacom several times in one day (I lost count ) I must leave an alternative no so that they can contact me (Ja right).

Two weeks a go went to Voda-shop Mall@red and spoke to the Supervisor there who could also not assit me but told me she does no someone that works in that department that will help I must give her two days and it will be sorted out ( Ja right ) two weeks later nothing.

Look in Facebook at the latest advertising of vodacom saying that are the best network and reliable net work to be on (Ja right)

looking at all the comments on Facebook I don't think so anymore.

After +- 15 years with vodacom and never thinking of going to an other network I don't think it is a bad idea to make the move it I can get my account problem resolved (Ja right) in my wildest dreams maybe going on Ten months now, phone number suspended switched over to prepaid and threatening I extend my contract for there mistake.

If you are interested in resolving my account please contact me on ********** 349 as Vodacom does not have good service in Lotus Garden, Attridgeville

Desmond Gons

Cell: ********** 631

To whom it may concern

Vodacom keeps on sending me Emails, SMS about my account that is in the arrears it does not help sending all the email or making all the phone calls to Vodacom because they do they do not reply or read the emails as I asked for read report email has not been read ( See original email below sent 10 September 2017)

And it does not help making all the phone calls because no one could help me over the phone the last 7 months and, if they do call me back like Yesterday (26 September 2017) the the phone call does not last longer than 3-5 min then I get cut off.

Thank you

Desmond Gons

Cell: ********** 349

From: Desmond ********** Sent: 10 September 2017 05:49 PM To: Desmond Gons; Desmond Gons Subject: Fw: Arrangement on Arrears Importance: High

From: Desmond

Sent: Sunday, September 10, 2017 5:45 PM

To: **********

Subject: Arrangement on Arrears

To Whom it may concern

I hope i can be assisted by you in connection with the non payment of my account no: N ********** -3.

I have had this account for the last 15+ years and has always been paid via debit order, as of Invoice no: B ********** 86 date 3/12/2016 my account has been linked to a Mr G Griffin id no and the name on the account has also be changed to G Griffin.

As from date on the invoice 3/12/2016 i have been contacting Vodacom accounts department to have it rectified but with no satisfaction, then on 4/7/2017 i got in contact with one of the supervisors at Vodacom accounts department by the name of Zintle on 4/7/2017 that said she will have my account rectified for me, she asked me to email a copy of the accounts that i am receiving, my account N ********** -3 and Mr G Griffin NA 110503-2

as well as a copy of my ID document to email address ********** which i did.

She contacted me the Monday morning to confirm that she had received the email and said she would sort it out for me and she has sent the email to the accounts department to be rectified and with no satisfaction as well, then i went to the Voda-shop in Mall@reds where they tried to assist me to pay my account no N ********** -3 which where they found out that my ID No: had been replaced with Mr G Griffin ID No: and said i must not pay the account yet they will log a service request (No: 1- ********** ********** ) and Vodacom would get back to me which they did not do only a automated service kept contacting me and when i try to verify my ID No on the system i am not on the Vodacom system, then i try to talk to a operator but the calls get dropped as the Vodacom signal is not up to standard where i work.

Then i contacted Vodacom accounts department again about 15 times there after, the last call centre operator that assisted me by the name of (Josias) and told me that there is a service request registered on my account no: N ********** -3 he can not do anything at that time i must wait and also said i must not pay the account as he does not no which one of the accounts will be paid.

Then i received a SMS that my account no: N ********** -3 will be suspended when i contacted vodacom once again to explain the problem on my account and has to be sorted out before i can make the payment when

the calls get dropped every time.

The Bank or your accounts department stopped my debit order as a result of my name and ID no not being correct on my account No: N ********** -3 and do not exists on the Vodacom system any more now you want to hold me responsible and take these actions against me and i have tried every thing from my side to have the problem rectified.

Can you please contact me on Cell: ********** as Vodacom signal is not up to standard where i work and can not hold calls with out being dropped.

Hopefully this account will be rectified within 5 working days from 11/09/2017 or i will be forced to take the matter to the Ombudsman.

Thank you

Desmond Gons

Cell: **********

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