Vodacom dont give you power

<p>28 days ago My daughter were high jacked and in the proses her phone was also taken. We immediately phoned Vodacom to block her nr and went in to the Alberton store to ask if there is by any means a way to be able to get a new phone even if we need to pay penalties on the existing contract and her upgrade is due on the 1st of September ( 28 days before the original upgrade).</p> <p> </p> <p>They could not assist at all and we left disappointed. On the 31st of August ( 1 day before the upgrade date) we when back in to the same store at Alberton City and yet again refused to assist us since we can only get the phone on the 1st of September and not on the 31st of August. Taking in consideration that my daughter had to go without a phone after the trauma of being high jacked and still need to travel to university without any means of getting hold of her or she phone should she be in any distress . We requested that they phone head office and yet again said that there Is by no means that they can assist us or allow us to get the phone one day before the due date..</p> <p> </p> <p>Today the 2nd of September 2016 went to collect the upgrade phone and what happened?? They are offline and cannot issue the upgrade phone.</p> <p> </p> <p>I would love to know where does the words “power to you” been met at any point in this journey.</p> <p> </p> <p>We still don’t have a phone and mentioned that it is the same at all the Vodacom outlets. </p> <p> </p> <p>I thought it was ESKOM that had no power . Maybe VODACOM should change it to "We wil leave you powerless"</p> <p> </p>