VOdacom dont give a F*** about client service

<p>I have been trying for 2 days to get hold of Vodacom accounts dept. everytime i get through to the call centre they say they will transfer me but end up at the call centr again, i tried since 16h15 yesterday and eventually after 5 and speaking to a supervisor i was told they knock off at 17h00. I missed a payment in May because of switching details but made an immediate arrangement to catch up the outstanding amount over 2 months over and above the amount owed for that month and Vodacom advised if i stick to the arrangement they wont cut my line, i stuck to the arrangement but the line was still cut and the accounts dept. are not reachable, also every call centre agent including the supervisor (Ishmail) sounded as if having a job was not high up on their priorities list and didnt even attempt to assist with my issue just kept saying there is nothing we can do for you.</p> <p> </p> <p>its been a total of 4 hours trying to get hold of someone to assist, and this ismy last resort please can someone senior contact me, i am aware that client are not high up on Vodacoms agenda but maybe just once someone can break the stigma of service delvery in South Africa and actually provide a valuable service and HELP the clients.</p> <p>I have been trying for 2 days to get hold of Vodacom accounts dept. everytime i get through to the call centre they say they will transfer me but end up at the call centr again, i tried since 16h15 yesterday and eventually after 5 and speaking to a supervisor i was told they knock off at 17h00. I missed a payment in May because of switching details but made an immediate arrangement to catch up the outstanding amount over 2 months over and above the amount owed for that month and Vodacom advised if i stick to the arrangement they wont cut my line, i stuck to the arrangement but the line was still cut and the accounts dept. are not reachable, also every call centre agent including the supervisor (Ishmail) sounded as if having a job was not high up on their priorities list and didnt even attempt to assist with my issue just kept saying there is nothing we can do for you.</p> <p> </p> <p>its been a total of 4 hours trying to get hold of someone to assist, and this ismy last resort please can someone senior contact me, i am aware that client are not high up on Vodacoms agenda but maybe just once someone can break the stigma of service delvery in South Africa and actually provide a valuable service and HELP the clients.</p>