NW
Nicole W
1 reviews | Active since Aug 2018
10 Dec 2018, 09:25
Vodacom = DONT GET A CONTRACT
This is the third review I’ve posted on here in a span of 3 months. Vodacom has been billing me for a handset since August that I do not have. They then adjusted the account, and told me not to worry - the double amount showing will automatically correct at month end. Month end came and went and it STILL shows a R4000 bill!? After at least 20 phone calls - nobody can help me fix this. The most useless service in South Africa - they bulldoze every client and make millions by overcharging and never being able to resolve the issue. After almost 6 months of fighting clients just give up.
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Vodacom's replyOfficial
10 Dec 2018, 11:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 11:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NW
Nicole W's updateReviewer Update
12 Dec 2018, 10:03Another feeble excuse from Vodacom saying they tried to contact me but they did not. Not one missed call on my phone from them. Passing the buck again to provide no solution to their customers.
NW
Nicole W's update12 Dec 2018, 10:03
Reviewer Update
Another feeble excuse from Vodacom saying they tried to contact me but they did not. Not one missed call on my phone from them. Passing the buck again to provide no solution to their customers.