HP
Hendrik P
1 reviews | Active since Jun 2011
08 Dec 2023, 10:17
VODACOM don't do cancellations
Very keen to sell you services but if you ever try to cancel any service it will take you months and even Customer service will totally ignore you. They will do anything not to cancel and even send you a reply that they can't attend to your request due to low staff as if it is still covid. totally unhelpful and i feel is is nothing short of theft.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2023, 11:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Dec 2023, 11:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Dec 2023, 08:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions. Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Dec 2023, 08:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to reach you telephonically on 3 occasions. Please call 082135 for any further assistance. Regards Vodacom Consumer Website Team
Best regards,