Vodacom don't deliever

I have upgraded online and everything. Vodacom send parcel got my tracking number. First week went by no delievery. I phone RAM and Vodacom: "No my selfone number i get called on everyday belongs to a vodacom consultant." Gave them my number and that is the one they tried to call me on. My cellphone not rang once from one of these company to comunicate with me what is going on. Then an half a week pass i no package yet again i call and and Tell they cant deliever so i was on sick leave yet a had to call vodacom again and change my details so that it can be delieverd at my work. So today i go and trace my pracel it was return to Pretoria becuase my number is a vodacom consultant. I call vodacom to ask why it this so hard work to just deliver a parcel. RAM who does not comunicate either. Then the consultant at vodacom cancel my upgrade and i need to call upgrade department to upgrade again....... I am really not happy.