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Alice B

1 reviews | Active since Sept 2018

27 Jan 2023, 15:25

Vodacom don't communicate with me, after a ***** dispute after nearly a month

After a ***** Dispute at the beginning of the month, Vodacom don't communicate with me, no feedback, after I have made many phone calls, send many e-mails and left many messages, for staff to please return my call, in my next mail I will mention names

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Replies (5)
Vodacom
Vodacom's reply29 Jan 2023, 10:10
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
AB
Alice B's update30 Jan 2023, 10:05
Reviewer Update
Good Morning,

I hope you are well.

I still had no feedback from Vodacom on the=is urgent matter
AB
Alice B's update30 Jan 2023, 10:07
Reviewer Update
Good morning,

My apologies for the spelling mistake, I still had no reply on this urgent matter, from Vodacom.


Vodacom
Vodacom's reply30 Jan 2023, 15:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AB
Alice B's update30 Jan 2023, 17:10
Reviewer Update
Dear All,

Thanks for your reply, I am coming to Vodacom office tomorrow to find out if this has been shorted, I hope it will be I am ready to take action, with my lawyer, I had no feedback from Vodacom, on sms as I was promised on Friday