Vodacom dont care at all
Since 17 July we had to deal with intermittend data connection in Douglas Northern Cape . I have reported this and all one get is reference numbers and promises that we will be in contact . more than 40 days later nothing has changed and nobody made contact . ref *** 17/7 became *** on 29/7 and then incon*** on 12 August . Of course the invoice is payble full amount despite all of this . There is really nobody at Vodacom that follow up or care
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Vodacom's replyOfficial
28 Aug 2020, 13:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Aug 2020, 13:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
07 Sept 2020, 10:11My query HAS not been resolved at all. Vodacom is hiding behind their conditions and cannot will not reply in writing to what was said . They refuse to give me the e mail adress of their ceo .They will not credit you for the times when you cannot use the service you paid for as the conditions in the contract allows them to ignore issues . They cannot tell me when the issue will be resolved so in short take it or leave it
's update07 Sept 2020, 10:11
Reviewer Update
My query HAS not been resolved at all. Vodacom is hiding behind their conditions and cannot will not reply in writing to what was said . They refuse to give me the e mail adress of their ceo .They will not credit you for the times when you cannot use the service you paid for as the conditions in the contract allows them to ignore issues . They cannot tell me when the issue will be resolved so in short take it or leave it