LS
Lorna S

1 reviews | Active since Mar 2019

22 Apr 2025, 16:27

Vodacom don't care and force one to download updates.

I grabbed my phone during the night to make an emergency call. There was a message to update the Vodacom app. I had no option but to download the update immediately as I could not delete or move the message. It had rendered my phone useless. I really feel like they were holding a gun to my head! I have previously been offered the option of 'NOW' or 'LATER', but not with Vodacom. Vodacom did not consider I may have an emergency!

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Replies (1)
Vodacom
Vodacom's reply23 Apr 2025, 08:24
Official
 
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team