LS
Lorna S
1 reviews | Active since Mar 2019
22 Apr 2025, 16:27
Vodacom don't care and force one to download updates.
I grabbed my phone during the night to make an emergency call. There was a message to update the Vodacom app. I had no option but to download the update immediately as I could not delete or move the message. It had rendered my phone useless. I really feel like they were holding a gun to my head! I have previously been offered the option of 'NOW' or 'LATER', but not with Vodacom. Vodacom did not consider I may have an emergency!
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Replies (1)Vodacom's replyOfficial
23 Apr 2025, 08:24Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2025, 08:24
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
