Vodacom don't care about they customers

I shared my bad experience I have been having with Vodacom on the 1 April, I was promised feedback within 24- 48 business hours from the agent Margaret Harris ( you took my last call i made to Vodacom and logged my query are you not following up to see if this was resolved Margaret Harris? when I post on hello Peter I get a reply to say that u will be contacted no apologies was even made on that pathetic automatic reply ( you would think every customer gets that same reply) I posted a reply to my entail email to say why hasn't anyone still contacted me a week later and still no reply... today is the 14 April not 24-48 hours later but 14 days later and still no contact from Vodacom... it just goes to show they don't care about they customers but rather our money I will never recommend Vodacom to any of my friends or family members and because of this terrible service I will never use Vodacom again in my life....