Vodacom dont care about their subscribers all they want is the money

I reached out to your Twitter guys on Sunday and queried why when the minute we are being load shed, the Vodacom signal goes. They did not respond and i had to ask twice for a response They respond with some nonsensical answer Stating that load shedding does affect the batteries and generators and there is nothing they can do What bull is this We pay exorbitant amount to Vodacom and clearly the tower that is close to me either has no battery or generator or it has been ****** The person using the Twitter handle does not give a name, does not display empathy and was not bothered with actually logging a cal for someone to come out and have a look at wheter or not the battery works etc This is appalling despite the fact that South Africans pay much higher prices for data in SA and you cannot ensure that your customers are connected