LH
Lynn H

1 reviews | Active since Jul 2011

28 Sept 2019, 00:19

VODACOM DONT CARE ABOUT THEIR LOYAL CUSTOMERS ANYMORE!

Just to say the care & concern not to mention value for long standing customers is underwhelming. Vodacom have proved to me they actually could not give a damn about their loyal long standing customers Due for an upgrade & their response is none other than “couldn’t care less” Vodacom customer for over 23 years & you get treated as though they are doing you a favor. Zero customer care, zero concern. Zero offers, Zero /10 for effort & customer care! Clearly Vodacom don’t care Sad as every year my upgrades were fun, deals were offered, negotiated, back & forwards until an offer was made I could refuse.... usually offers were great because Vodacom wanted to keep you as a customer. They valued you, worked a deal out for you that showed you how much they valued you! SORRY VODACOM YOU HAVE DISAPPOINTED ME! Hugely!!! Message received

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Replies (1)
Vodacom
Vodacom's reply28 Sept 2019, 12:18
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team