BH
Bronwen H

1 reviews | Active since Jul 2020

25 Jul 2020, 14:04

Vodacom don't care about their customers only how much money they can make.

On the 27 May I canceled my one contract and was assured my last payment would be the end of June. Low and behold I am being charged for July. I called again on the 23rd and was told that they could see that the contract actually was not canceled and I would need to cancel it. So again on the 24 June I phoned and spoke to a gentleman that said he would need to speak to his manager and come back to me by 5. Surprisingly he never did. So... Again on the 25th I phoned and spoke to a 3rd consultant who told me that the contract had not been canceled because the submit button had not been pushed. He would speak to his manager...... Then surprisingly the call cut. So strange. So... I phoned again and spoke to yet another consultant after holding for them for 25min who said that the consultant who dropped the call would call me back but probably only on Monday. I have been with Vodacom from the beginning and am disgusted. I have a few contracts with them and will be canceling each one as it comes up. The service is disgusting.

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2020, 08:42
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team