Vodacom dont care about their customers - Dont respond

I have to resort to this forum to stress my dissatisfaction with Vodacom as Vodacom have not resolved the issue. From the outset I want to say that there are certain individuals that do answer their e-mails and go the extra mile to achieve that you are a happy customer. One of the ladies is Megan M. However, this is few and far from the norm. For more than a year I have been trying unsuccessfully to reverse a charge that I am being charged that is not due for my account. How many other people are currently facing similar problems with Vodacom that are tired of all their lies etc? My suggestions are that we cancel our contract with Vodacom when they expire. Tell as many people / family and friends to be careful to have dealings with Vodacom. We should not leave our complaints unattended to and fight them even if this means taking legal action. We should stand together and help other people from dealing with this company and having endless problems in the future. I am prepared to assist any person who is in need of assistance that contact me. Over and above this, in my opinion, the current issue relates to ********* behavior and should be considered *****, I will now proceed to open a case of ***** against the Vodacom CEO.