HS
Hayley S
1 reviews | Active since May 2022
28 May 2022, 10:46
VODACOM DON'T CARE ABOUT CUSTOMER!!! SENIOR MANAGER TO CALL ME TODAY
Where do I start? Consultants dont keep promises, managers dont call back or you get blocked from speaking to them, story changes all the time and me as customer must guide them, THEY DONT CARE ABOUT THE CUSTOMER!!! My fibre line was deleted and I have been without internet for a week. My daughter must write exams, they dont care..I need to work, they dont care... I am spending hundreds of rands on data, they don't care (more money for them). Trying to get CEO email address or even just the service manager... What a joke! What must I do as customer to get service? Please get a senior manager to call me. I want to be sorted out today
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Replies (2)
Vodacom's replyOfficial
28 May 2022, 14:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2022, 14:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HS
Hayley S's updateReviewer Update
30 May 2022, 17:14What does in due course mean? Still had no one calling me regarding this post. Do I need to tag the CEO to get a response? Please do advise. It is clear that you guys really dont care. When you eventually decide to call, please also advise on process to cancell all my products with you.
HS
Hayley S's update30 May 2022, 17:14
Reviewer Update
What does in due course mean? Still had no one calling me regarding this post. Do I need to tag the CEO to get a response? Please do advise. It is clear that you guys really dont care. When you eventually decide to call, please also advise on process to cancell all my products with you.