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ZAKIR T

1 reviews | Active since Oct 2017

06 Jul 2022, 12:22

Vodacom don't care about customer satisfaction.

Vodacom sold me a mobile contract through a 3rd party called RewardsCo. RewardsCo called me and offered me a contract for uncapped data for 24 months at R299.00 including VAT. i accepted the contract and then cancelled my contract with the service provider that i had at the time. Vodacom proceeded to charge me over R400 for the first month with out any pro-rata adjusted charge either. After inquiry into the incorrect charge Vodacom said they cannot assist me but that RewardsCo will resolve the issue since they sold me the contract. RewardsCo called me and can only offer to credit me for 2 months subscription and then suspend the service i.e. cancel the contract, because their salesperson sold me the contract at the incorrect price. This is unacceptable, if their salesman messed up that is not my problem we entered into a contract and i cancelled my original contract with another service provider to accommodate this new contract. Also the original contract was also cheaper than what they are currently charging me. It has been over 2 weeks since RewardsCo have called me and i have since been charged the incorrect amount for the second month by Vodacom. Vodacom has not called me to see if my issue has been resolved either. ABSOLUTELY PATHETIC.

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Replies (2)
Vodacom
Vodacom's reply06 Jul 2022, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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ZAKIR T's update14 Jul 2022, 12:31
Reviewer Update
You are not sorting out this issue quick enough i have now received a statement for the incorrect amount again and it will be debited from my account at the end of this month.