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Cathy P
1 reviews | Active since Mar 2009
11 Apr 2021, 17:52
Vodacom don't care
Been without wifi for almost a week. Was told it was only us and technician will phone within 2 hours, they did not. We phone 3 hours later and was told technician will only come 48 hours later which they did. Were told sorry it is not there problem the fiber was damaged by Munisipality. We were the only people, according to them, that was affected by this, and they do not work on weekends. I presume they don't care if you loose money, because of Covid we work from home and if there is no fiber you cannot do your job!! Vodacom we pay every month on time, why do you not care about your service????
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Vodacom's replyOfficial
11 Apr 2021, 20:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2021, 20:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Cathy P's updateReviewer Update
13 Apr 2021, 18:00Was on for 24 hours, off again. Phoned them again, was told it will take 14 days?? Vodacom is breaking there contract with me, when I signed the contract I was told if there is a problem it will be fixed within 24 hours. After being off for almost a week we were on for 24 hours. Do you call this service?? Nobody phoned after the first complain?? If I do not have Wifi I cannot work!! Vodacom is breaking our contract and will force me to use another wifi company.
CP
Cathy P's update13 Apr 2021, 18:00
Reviewer Update
Was on for 24 hours, off again. Phoned them again, was told it will take 14 days?? Vodacom is breaking there contract with me, when I signed the contract I was told if there is a problem it will be fixed within 24 hours. After being off for almost a week we were on for 24 hours. Do you call this service?? Nobody phoned after the first complain?? If I do not have Wifi I cannot work!! Vodacom is breaking our contract and will force me to use another wifi company.