Vodacom don't care

My problem with Vodacom started more than a year ago upon my upgrade. I wanted to cancel my contract as well as my wife's because why would not give us the same deal on upgrade as we had.

On cancelling my contract Vodacom came back with a deal match for opposition. We agreed, but what a joke, the offer was changed so many times, we waited two months for this upgrade. Spend hours, yes hours on the phone with Vodacom and many emails.

We were upgraded and agreed upon Smart M package for R783.00, with which we were not totally satisfied because it was not the original offer, but by that time we we were exhausted with Vodacom. The deal stated we would receive 240 min of Talktime, 100 Voda-to- voda minutes, 600 sms, 600 gb data, extra 1 gb of data each month for the 24 months of the contract. I still have emails in which this was verified more than once.

Now after a year we are being charged for the 100 Voda-to-voda minutes, the 1 Gig at first was charged and then dissapeared after my first enquiry in May 2017. After this I have contacted the service centre 6 times, spending more than 25 minutes on the phone each time explaining my problem. I have spoken to Service consultants, team leaders and different departments but Nothing is happening no one is coming back to us, Vodacom is not contacting us back or assisting us in any way. Surely this is breach of agreement.