Vodacom don't care!

Vodacom contacted me. Some guy from the Hello Peter Department phoned me this afternoon (10 September). Wait, they have a department for Hello Petet complaints at Vodacom?? Anyway, this guy basically told me, between the lines, to go **** myself. He said I had to contact Vodacom Fibre. I asked him if he should not actually be looking into my complaint himself, to which he said no, I had to contact the next departrment (Fibre) myself, and put my case to them... Here we go... I Googled Vodacom Fibre and put my commplaint to the operator, who said that I was at the wrong department, and referred me to the Molbile Department.

Now this whole complaint started because I phoned the Mobile Department last week and go nowhere with them!

It’s obviously one employees judgement call to smear me off on another department. No one there can or wants to make a decision. It’s the usual department referral tactic which is a never ending circle ⭕ It's their hope that I'll eventually run out of steam and give up. Hence the imp**** "go **** yourself".

Obviously it doesn't matter to Vodacom that I've been with them for at least 20 years. So, if I don’t matter to them, I’ll finish my contracts and leave. It’s the only power I have in the end.

This how you reward loyalty? Thanks.