Vodacom don't want your business

<p>I've tried to use various channels to purchase additional data bundles for my phone. First *111# self service and then the mobile app. Both failed and I called the customer care centre. I was informed that the *111# service was down and the reason they can't help me is because my account has been flagged as prelegal.</p> <p> </p> <p>Firstly I enquired to why since my account is paid up to date (via debit order). The customer care consultant confirmed that she can see my account is up to date and don't know why my account is in the prelegal status. I can only phone the following morning and enquire from the legal team for a reason. </p> <p> </p> <p>My issue with this approach is as follow:</p> <p>1) Before you put my account in prelegal blocking me from loading any bundles you should inform me of this intent!</p> <p>2) If my account status is the issue, don't give me a generic error message within the mobile app. Give me the correct reason so that I can get to a resolution asap</p> <p> </p> <p>This is the third time this year that I've had account issues with Vodacom. The first was a badly executed upgrade and the second was additional services on my line which was also badly implemented. I use my phone for business and need to be as flexible as possible and purchase data when needed. If they don't value my business I'm sure one of the other providers will want my business.</p> <p> </p> <p>Based on Vodacoms inaction and poor customer service it is clear that thet do not want my business. </p>