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Denise F

1 reviews | Active since Jun 2014

31 Mar 2015, 12:47

VODACOM DON'T WANT CUSTOMERS

Trying to port my current number from Cell C to Vodacom (for weeks now). Have been given the run-around like crazy in terms of having to go buy a SIM card, being told don't have to rica, then having to go back to a store to rica it as first consultant WRONG.<br> Then SMS the port me information to have it tell me they are experiencing issues and to call a consultant. WHO CANNOT ACTUALLY ASSIST AND TELLS YOU TO GO TO A STORE OR SMS PORT ME INFO.<br> <br> I CANNOT GET TO ONE OF YOUR STORES DURING THE WEEK AS I ACTUALLY HAVE A JOB AS CRAZY AS THAT MUST BE FOR YOU TO UNDERSTAND.<br> So I go on a weekend. BUT WAIT, YOU DON'T DO PORTING ON THE WEEKENDS.<br> <br> SO TELL ME, VODACOM. DO YOU WANT NEW CUSTOMERS???<br> <br> GET YOU ISSUES SORTED AND PROVIDE A CUSTOMER SERVICE NOT CONSULTANTS IN YOUR PORTING DIVISION THAT CAN ONLY ACT LIKE PARROTS AND REPEAT OPTIONS OF SMS (which is not working) OR GO TO A STORE (but only during working hours)<br>

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Replies (1)
Vodacom
Vodacom's reply31 Mar 2015, 14:39
Official
Hello DFraser,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team