Vodacom don't keep to promises

<p>I contacted Vodacom to request premature cancellation quotation. I decided to move to another newtork since Vodacom is no longer value for money and other providers were offering much more for a lower cost. I was eventually convinced to stay with Vodacom as they offered me a competitive deal. I ask for a quotation to be sent to me for review so I could decide and then agree to take the contract. Vodacom then sends me the quotation and autamically upgrades the contract without my permission. I called to complain and evenutally agreed to stay with the new contract on condition that the downward migration fee of R302.10 be waivered. This was the condition for me to stay with Vodacom as agreed with Oscar from contract retentions. An hour later, I checked my bill online and see they have already included this cost on my next bill. Utterly disgusting. Vodacom please sort this out. Firstly you upgraded my contract without my permission and second you don't keep to the conditions promised to me. If you want me to remain with Vodacom on the new contract, please remove the R302.10 downward migration fee as was promised to me by Oscar.</p> <p> </p>