1 reviews | Active since Oct 2015
Vodacom don't care attitude
I have been trying to take out a contract for over two months both instore and online. Have been through the entire process four times now (instore and online), on two occasions I have been approved and then told that there are no handsets available (iphones). When the handsets do become available the contract terms have miraculously changed and I have to sign up to a more expensive contract. On my last attempt I was told that I do not qualify for the smart XL R799 package but do qualify for the smart L R749 package, despite there only being a R50 difference in the packages, although the smart L has 150 fewer minutes and 300mb less data so is much poorer value for money. I'm told it is because my credit rating is not good enough, despite earning a 7 figure salary and having no debt aside from a mortgage on a house I own. When I query this or try to escalate the matter I am informed that their systems are down and they will call me back (happened twice now), which then starts the entire process again. <br> I am pretty much at my wits end and Vodacom clearly do not seem interested in assisting me particularly as they know they are the best of a bad bunch
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
