nO
nelson O

1 reviews | Active since Mar 2011

20 May 2015, 09:31

VODACOM DON'T CARE ABOUT CUSTOMERS

I HAVE TRIED FOR MORE THAN 5 TIMES TO GET MY ACCOUNT EMAILED TO ME AS I NEVER GET AND ACCOUNT BY POST. CUSTOMER CARE HAS ALWAYS PROMISED TO EMAIL ME MY ACCOUNT. NOW, WITHOUT ANY WARNING THEY DISCONECT ME BECUASE MY ACCOUNT WAS OVERDUE BY R200-00. REALLY/ SO VODACOM CAN'T EVEN SEND ME MY ACCOUNT BY EMAIL, AS I REQUESTED SO MANY TIMES, BUT THEY ARE QUICK TO CUT YOU OFF. THEN OBVOISLY THEY WANT A RECONNECTION FEE. MAYBE THIS IS THE WAY THEY WANT TO MAKE MONEY. VODACOM COULD OF EASLY HAVE CAALED ME AND LET ME KNOW ABOUT MY ACCOUNT INSTEAD OF TREATING THEIR CUSTOMERS LIKE DOGS. I WILL PAY THIS OVERDUE AMOUNT, BUT WILL NEVER EVER AGAIN IN MY LIFE WANNA DO ANTYHING WITH VODACOM AGAIN. LUCKLY MY CONTRACT ENDS NEXT MONTH , SO VODACOM CAN GO TO HELL. THEY CANNOT PROVIDE A GOOD SERVICE, SO THEY DON'T DESERVE MY MONEY. THEY CAN'T EVEN SEND ME MY ACCOUNT BY EMAIL , BUT ARE QUICK TO CUT ME OFF. AND I'VE SPEND LOTS OF MONEY IN VODACOM OVER THE LAST 15 YEARS. BUT NO MORE NOW. NOT MORE OF MY MONEY IS GOING TO VODACOM. THEY CAN KEEP THIER BAD SERVICE, THEY ****TY ATTIDUTE . I'M GOING TO CELL C NEXT MONTH. VODACOM MUST KEEP ME CUT -OFF. I'M GOING TO CELL C. AND I WILL PAY THE MONEY OUTSTANDING.

0
Replies (1)
Vodacom
Vodacom's reply20 May 2015, 11:15
Official
Hello aquajuice,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team