JV
John V

1 reviews | Active since Dec 2016

08 Dec 2016, 11:02

Vodacom don't care

<p>My story started 6weeks ago when Vodacom decided to CANCEL my 3gig data Ipad contract with no authorisation from me.</p> <p>4 calls to ********** each lead to promised that in 24-72 hrs my contract would be reconnected.</p> <p>Felicia on 1 Nov ref ********** 4338 made me this promise.</p> <p>Sharon from Solution on 8 Nov ref 1- ********** 8236 also made the promise and even promised to phone me back the same day.</p> <p>Maggie on 29 Nov ref 1- ********** 18245 did an ISG Log and also promised my contract would be reconnected.</p> <p>On 2 Dec Tertius the supervisor also promised reconnection and a firm promise that he will phone me back.</p> <p>To date not one Vodacom person has phoned back, which leads me to believe Staff at Vodacom lie to you and dont care at all.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 11:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team