Vodacom doing ******* sim swops

Item: Vodacom
Rating: 1
Author: Liandie L

Dear Vodacom, Please stop using ROBOTS to do your work. Your security is up to ****. How the hell is it possible that someone random can just do a sim swop on your behalf with your number? We should report Vodacom for ***** because of YOU someone can easily access your banking info. If there is money gone from someone's account because of your hopeless security in doing sim swops - who is going to refund that money?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

29 Jan 2023, 10:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply29 Jan 2023, 10:09

Official

Vodacom's replyOfficial

30 Jan 2023, 11:02

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have spoken to the call center who assisted with your query.

Kindly follow the below link to report and ***** disputes.

https://help.vodacom.co.za/personal/subtopics/55/Mysecurity/357/Report-****s-&-hoaxes?icmp=Home%2FFooter%2FReport****s%3Ficmp%3DHome%2FFooter%2FReport****s Regards Consumer Website Team

Vodacom's reply30 Jan 2023, 11:02

Official