Vodacom doing confused business

Vodacom creates confusion. Did upgrade on a combined deal 04 Feb 05 Feb I called *** about another number to pay the device fee. I was explained how it is done. The lady I spoke to asked if she can add on one of the combined deals' contract airtime at a 50% discount. She told price for 100 minutes and 50 minutes at discounted rates. The bill on that specific cell number use to be after upgrade yesterday R37.98 with 70 minutes airtime discounted and 2 gigs data discounted. Today after accepting to add 50 minutes discounted at 50%; she said it will be R31 for the 50 minutes. So my new total will be like R68.98 and she said she will let it start 01 March and I said fine as there is enough airtime still for this month.

Problems now: 1. It got added immediately as the Vodacom App shows it and the monthly increased. 2. On the App the total is not like R69 but close to R95 (R93.69). 3. The discounted 50% airtime has been loaded twice on the App. One shows R30 and other one R25.71. 4. I called to report again *** and was told the 50 minutes discounted has only been added once. This means total should be rather like R69 and not R95. 5. They also added contract insurance I did not ask for.

It seems somewhere someone added it twice and I will get billed for it whilst I only ask for one 50 minutes airtime discounted at 50%.

Can Vodacom get back to me about this as they say it was once added as value service and not twice but I see clearly it twice on the App.

The upgrade on thos combined package was done correctly. It is the after service add on that is the problem.