DM
David M
1 reviews | Active since Nov 2011
30 Apr 2021, 13:15
Vodacom doing Business in Bad Faith
Beginning of February i called cancellation Department to cancel a router and other two numbers, the Agent said to me, if i cancel the contract on phones i will loose the numbers permanently rather downgrade them R40 package and promised to cancel router data,, instead end of April i still noticed deduction as usual,, when i enquire on the 30/04, i am told i have approved upgrades, which i was mislead and **** to, Ref no RC***, i must still wait 7 days for an investigation, this is doing business in Bad faith and if not attend to urgently i will go the legal way
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Replies (4)
Vodacom's replyOfficial
30 Apr 2021, 15:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Apr 2021, 15:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DM
David M's updateReviewer Update
10 May 2021, 12:57I called you customer care as directed above,, cancellation Department,, spoke to Lihle Ref ***,, she does not see any thing on the system with regard to the last Ref no ***,,so i had to explain my story over again and the new waiting period again
My contact no are ***, ***
Please cancel any contract you have with me and stop any deduction immediately,, Infact refund my money u took from February,, it's was your in competency not my fault at all
My contact no are ***, ***
Please cancel any contract you have with me and stop any deduction immediately,, Infact refund my money u took from February,, it's was your in competency not my fault at all
DM
David M's update10 May 2021, 12:57
Reviewer Update
I called you customer care as directed above,, cancellation Department,, spoke to Lihle Ref ***,, she does not see any thing on the system with regard to the last Ref no ***,,so i had to explain my story over again and the new waiting period again
My contact no are ***, ***
Please cancel any contract you have with me and stop any deduction immediately,, Infact refund my money u took from February,, it's was your in competency not my fault at all
My contact no are ***, ***
Please cancel any contract you have with me and stop any deduction immediately,, Infact refund my money u took from February,, it's was your in competency not my fault at all
DM
David M's updateReviewer Update
12 May 2021, 17:47It now more than 10 days,, you resolve my problem or a decency to say something to me
DM
David M's update12 May 2021, 17:47
Reviewer Update
It now more than 10 days,, you resolve my problem or a decency to say something to me
DM
David M's updateReviewer Update
18 May 2021, 13:06i called your customer call number and still no solution, ref no ***
DM
David M's update18 May 2021, 13:06
Reviewer Update
i called your customer call number and still no solution, ref no ***