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Chazlyn O

1 reviews | Active since May 2013

01 Feb 2018, 09:02

VODACOM DOING AS THEY PLEASE!

I recently took out a new contract and upgraded one. I am supposed to be paying R99.00 per device including the one I have upgraded (total R198.00). On the 25th of January I was debited for an amount of R585.49 which when calling the call centre I was advised that I was charged R150.00 as an upgrade fee and R96.49 twice for line rental on my new contract as well as a R85.09 for connection fee on a new line.

I would just like to know why when I took out this contract as well as upgraded the old one (done at the same time) I was never advised of any of these amounts and this can be confirmed in the recorded line conversation!

This is leaving a bitter taste in my mouth as I have time and time again had to lay complaints against Vodacom for their *********** staff.

0
Replies (3)
Vodacom
Vodacom's reply01 Feb 2018, 10:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply01 Feb 2018, 13:48
Official

Good Day Chazlyn,

Thank you for taking the time to voice your enquiry & for taking my call earlier. Kindly note that this matter was resolved. I"ve loaded all credits due. This will remain as a credit on your vodacom account & will offset your next debit.

Regards
RO

Best regards,

CO
Chazlyn O's update01 Feb 2018, 14:45
Reviewer Update
Hi Ro, I thought you investigating to come back to me yet a decison was made by yourselves that this will be credited to my voda account to offset future debit orders. AGAIN DOING AS VODACOM PLEASES yet this was an error on Vodacom side with no apology given whatsoever!