VODACOM DOESN'T WANT TO COLLECT AN ITEM I AM NOT SATISFIED WITH

Can you assist me shame vodacom for their poor services and forcing customers to keep products they are not satisfied with. 31 october 2022 i upgraded my contract with an iPhone 8 and the phone was only delivered to me on the 10th of November wherelse they say they deliver within 5 days. When i received the product exclude all necessary accessories which was a bit weird for me because i had purchased a similar product and the accessories were included, since the 11th of November I've been calling and requesting a pick up as i am not satisfied with the product but i am not getting any help. It's only today that i am told that I've been calling a wrong department (online department) and that's the number i was given by the company to call should i need to return the product.