Vodacom doesn't want me as a customer

I went to your store because I wanted to Port my cell c number to Vodacom this is a prepaid number the store tells me that tey can't do the port because tey getting a error but will escalate it and they don't know when I'll get feedback this is unacceptable because I wanna be come a customer of vodacom and now it doesn't look like you guys can help please help me port in to vodacom prepaid and please fix the error that's makeing me not port in my number is ********** 678 please get back to me and help me port in to vodacom