nJ
niquita J

1 reviews | Active since Jul 2016

19 Sept 2016, 20:39

vodacom doesnt wanna reverse my contract..

<p>I ordered a cellphone contract from vodacom, I then later decided that I did not want the contract phone. So I called vodacom contract to reverse it for me, they promised they will. Now it's been more than 5 days and the contract hasn't been reversed. Everyday I call, the agent I speak to says they will reverse it. I'm starting to thing vodacom is doing this on purpose they want to force into a contract I do not want. Don't know whether your call centre agents are *********** or you just trying for trick me into a contract I do not want. PLEASE DO BETTER.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team