Vodacom doesn’t value people’s time but love people’s money

I paid my whole phone contract off and been calling for the past 15 days to get my settlement letter and still nothing

I’m told Kagiso will call me back but been waiting instead get a text asking to rate his service

What service when I haven’t been assisted at all

Where is my letter confirming I am done paying this phone I paid it in full all of it!!

Why am I having to follow up and have issues that will affect my credit score again