Vodacom doesn't value its customers as it says it does!

I have been a loyal customer to Vodacom for well over 10 years. Both on prepaid and contract.

And today I express my utter disgust in the way they treat their customers.

About two weeks ago, I submitted a request to have my contracts prematurely cancelled. They sent me quotations, on the very same day I completed the forms, made payment and sent the documents back, this was the 27 September 2017.

I have received no correspondence to confirm that all was in order. Yesterday I get an invoice from them for the month of October.

So I decide to give them a call to find out what the hold up is in them processing my request.

I first call in the morning, Only for their automated voice machine to tell me their lines are too busy, I must call back later, call is cut.

I call back again, the consultant first tells me to speak up, so I do my best, we go through the reason for my call and the security questions, then she decides to hang up on my ear. Then sends me through to complete a survey about her service. So I rated her service.

I called again, to speak to someone who goes by the name Moeder, who said there is nothing she can do because my request hasn't even been looked at, I would have to re-send the documents, which I have done, and I will receive an email with a CE number which I Still haven't received, from the time I called them.

I am utterly disappointed in the service I have received from Vodacom, which gives me more reason to no longer want to be a customer to Vodacom after so many years of being a loyal and valuable customer.