ME
Mokgadi E

1 reviews | Active since Sept 2020

14 Jul 2023, 00:18

Vodacom doesn’t value customers

I called Vodacom because I had lost my phone to blacklist the phone and only to find it hours later and I went to the store to stop the blacklisting and I was told it will be resolved in 48 hours but they don’t communicate and I even called 082135 as advised by the consultant but they were of no help. The blacklisting department has no direct line.

Vodacom sucks big time, easy to blacklist but when it’s time to unblacklist they give you the run around.

I don’t recommend Vodacom at all.

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Replies (1)
Vodacom
Vodacom's reply14 Jul 2023, 07:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team