ES
Eric S

1 reviews | Active since Jun 2012

01 Oct 2021, 07:19

Vodacom Doesn't Value Clients You're Just A Number

After being loyal client for 10 years Vodacom doesn't have the courtesy of even phoning their clients back for simple issues. I wanted to move over to prepaid as my contract has lapsed. Sales person convinced us to stay with a discounted deal. No I don't even receive the data which was promised to us and have to top-up biweekly at huge costs. Ridiculous and disgusted. Have all on record and employ numbers management would have phoned back. Countless hours wasted on pour service.

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Replies (1)
Vodacom
Vodacom's reply01 Oct 2021, 08:46
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team