Vodacom Doesn't Understand Customer Care

Customer care is virtually non existent when it comes to dealing with vodacom sales staff, reception, support and management. It is a painful experience from beginning to end - to simply apply for a wirless router subscription (not even Fibre). I had to travel to two different branches and eventually ended up at the mothership, Vodaworld which is 40min away from my home. Once you manage to get competent attention you are forced to divulge your sensitive financial info and then Vodacom drags you through red tape only to be told you need to first pay in R10,000 because you haven't been 'fully approved' for this R700 a month plan for basic internet access, even though you make more than 30k a month. And when confronted with this bad behaviour, Vodacom then feigns interest and sends you on a treasure hunt to speak to the right people who should be made aware of staff apathy and ***** business practice. Stating nothing can be done because of the system and process. It is clear vodacom management is also apathetic to their internal plight and quite frankly couldn't give two toots about retaining or onboarding customers. You must be hemorrhaging money and this is the reason why! Take a look in the mirror vodacom and sort your company out.