Vodacom doesn’t sent confirmation

On 29 June 2024, I called Vodacom. I told the guy I want to move to another service provider. I told him to cancel my contract with vodacom. I trusted him to do just that. He didn’t cancel my contract. Today I got a call from vodacom’s legal guys, I owe Vodacom some money. Again I get on the phone. Now, Vodacom tells me I must pay the money I owe them, to cancel my contract. But I have cancelled the contract, I gave the 30 days to cancel the contract. Still I have to pay the money. June 2024, I did tell the guy I have lost my job, and vodacom is to expensive, he must cancel my contract. I refuse to pay vodacom, because my request on 29 June 2023 haven’t been adhered to.

I have talked to Vodacom numerous times. They allegedly cancelled my contract, but still I haven’t received any confirmation on the cancellation.