SM
Samuel M
1 reviews | Active since Mar 2013
10 Sept 2025, 15:17
Vodacom Doesn't really care about us.
I am from a small village called Radikhudu next to Zeerust in NW province. Vodacom has been having the strongest signal in our village up until a week before easter holidays this year. The signal has been very bad since then. Making a 3 minutes call without losing a signal is luxury. What frustrates me is that too many people have notified Vodacom but they don't fix the problem. Reference number S5-DG51D-D720K was raised on 9 July 2025 by someone but the issue is still there. I logged a call INC0N*** and told a technician was gonna call me but that has not happened yet. I am now planning to escalate this to ICASA.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Sept 2025, 07:06 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply11 Sept 2025, 07:06
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
SM
Samuel M's updateReviewer Update
15 Sept 2025, 13:22Hi
Nobody contacted me regarding this.
Thanks
Nobody contacted me regarding this.
Thanks
SM
Samuel M's update15 Sept 2025, 13:22
Reviewer Update
Hi
Nobody contacted me regarding this.
Thanks
Nobody contacted me regarding this.
Thanks
SM
Samuel M's updateReviewer Update
16 Sept 2025, 10:24Hi
I want you to know that nobody called me regarding this but the lady who stays next to the tower told me she saw your bakkies there on weekend. I also received an sms that says the call I have logged has been closed. The issue is still there but yesterday the signal was about 80% normal.
I want you to know that nobody called me regarding this but the lady who stays next to the tower told me she saw your bakkies there on weekend. I also received an sms that says the call I have logged has been closed. The issue is still there but yesterday the signal was about 80% normal.
SM
Samuel M's update16 Sept 2025, 10:24
Reviewer Update
Hi
I want you to know that nobody called me regarding this but the lady who stays next to the tower told me she saw your bakkies there on weekend. I also received an sms that says the call I have logged has been closed. The issue is still there but yesterday the signal was about 80% normal.
I want you to know that nobody called me regarding this but the lady who stays next to the tower told me she saw your bakkies there on weekend. I also received an sms that says the call I have logged has been closed. The issue is still there but yesterday the signal was about 80% normal.